Shipping policy

🕒 BUSINESS OPERATING HOURS

Our website is live 24/7 and always available to receive orders.


🛒 ORDERING

Please allow 2–3 days handling time.

Delivery takes 2–3 days NZ-wide, and may take slightly longer for rural addresses.

Your tracking number will be automatically emailed to you once your order has been dispatched.

All parcels are delivered by third-party courier companies.

Please note: during courier network overload, delivery delays may occur.

Orders placed on weekends or public holidays will be processed on the next business day.


📦 SHIPPING FEE

We currently offer:

North Island Deliveries

FREE SHIPPING on orders over $200 (urban addresses only)

FREE SHIPPING on orders over $250 (rural addresses)

Orders under $200:

Urban: $10.99 flat rate

Rural: $16.99 flat rate

South Island Deliveries 

(We will contact you before dispatch if extra charges apply.)

Urban: Under 5kg $12.99 flat rate

Rural: Under 5kg: $18.99 flat rate


❄️ Frozen Products

If your order includes frozen items, we highly recommend collecting in-store.
 We can ship frozen items upon request, but we will not be liable for any spoilage during delivery.


⚖️ Heavy / Bulky Orders

Orders over 15kg or considered bulky may incur an additional fee.
We will contact you before dispatch if extra charges apply.


🏬 COLLECT IN-STORE (Free Pick Up)

Free in-store pickup is available for all customers.